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6762 Las Olas Way Malibu, CA 90265,
info@uxocean.agency
Ph: +1 (346) 419-9013

Frequently Asked Questions

Project Management and Team Collaboration

Can I have work done for multiple brands?

Yes, you can manage work for multiple brands by organizing all your brand’s materials with Brand Buckets. Upload files once, and they’ll attach to your project brief for easy access.

Can my sub-users create and interact with projects?

Yes, as the primary user, you can grant permissions to your team, clients, or employees to create, revise, and finalize projects. These permissions are adjustable at any time.

Can I work with the same team member?

Absolutely! If you have a preferred team member, you can invite them to collaborate on your projects. If they're unavailable, the system can assign a suitable replacement to keep your project moving forward.

Can I interact directly with my team?

Yes, you can communicate with your team through the project brief, leave messages, or send video/audio messages using Loom. You can also direct message your team members within the platform.

How do I communicate with my team members?

You can message your creatives directly on the platform, or use integrations with tools like Slack, Monday, or Trello via Zapier to manage communication seamlessly.

Customization and Revisions

Can I request more than one concept or format within a project?

Yes, you can request multiple concepts or formats, such as different colors, sizes, or copy variations for A/B testing, ensuring you get everything you need.

Is there a limit to the number of changes I can request on a project?

No, we offer unlimited revisions as long as you have an active subscription. You can request changes whenever needed.

What happens if I need changes after closing my project?

If you need changes after the project has been closed, you can easily reopen the project and continue making revisions.

Files, Tools, and Support

Do I get source files?

Yes, all paid work belongs to you, including source files, and you retain full ownership.

What is the best way to share large video files?

You can upload video files directly to the project brief, or use external links from platforms like Google Drive or Dropbox for larger files.

Can you work in InDesign, Canva, or Figma?

Yes, depending on your subscription plan, we can complete work across various platforms like InDesign, Canva, and Figma. Check our pricing page for more details on supported tools.

Can you help me create my brand guide?

Yes! We can assist with all aspects of branding — from logos to email banners and brand guides. If you need help with brand guide briefs, our AI Assist can provide inspiration and ideas.

How It Works and Subscription Plans

How much work can I get done in a month?

The number of active projects you can have at once depends on your subscription plan. Please refer to our pricing page for more details on available plans.

What does unlimited mean?

With an active subscription plan, you can add unlimited projects to your queue each month. Our team will continuously work on your projects to complete them as quickly as possible.

How do multi-step projects work?

For projects that require multiple steps, your project manager will break down the tasks into separate projects. Your team will collaborate to ensure the desired outcome, with daily progress updates.

Have you worked with agencies before?

Yes, we’ve worked with countless agencies, and they appreciate our Brand Buckets, unlimited sub-user functionality, and integrations with platforms like Zapier and Slack.

Have a Project Idea?
Let’s talk.

This session is designed to help us connect, understand your needs, and explore how we can bring value to your business. Here’s what we’ll cover:
Lacey Bieler
Co-Founder and CEO

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